Karafu Enterprises Limited is a retail and distribution company based in Tanzania, with its headquarters in Dar es Salaam. The company operates in the retail and distribution sectors and is focused on customer service and ethical business practices. It has expanded its operations to include locations in Dar es Salaam and the Pwani region. Operations are based in Dar es Salaam and the Pwani region. A former employee’s LinkedIn profile specifically mentions working at a Coast mart Supermarket location in Kibaha-Pwani.

Role Purpose: 

Lead day-to-day store operations, deliver great customer experiences, manage staff performance and development, and ensure compliance with company standards and regulatory requirements.

Key Responsibilities 

• Oversee daily operations, merchandising standards, cash handling, cleanliness, and floor discipline.
•  Recruit, train, schedule, coach, evaluate store staff; support HR with administrative tasks related to your team.
• Resolve customer complaints promptly; monitor and continuously improve customer service KPIs.
• Monitor inventory levels, guide replenishment, and prevent stock-outs and over-stocking.
• Enforce compliance with safety, hygiene, and legal requirements; uphold ethical business practices.
• Track performance, produce shift/daily reports, and recommend process improvements.
• Stay updated on retail trends and translate insights into actionable improvements.

Qualifications & Competencies 

• Diploma/Degree in Business, Retail Management, Supply Chain, or related field.
• Minimum 2 year experience in supermarket/retail operations with team-leading exposure.
• Strong interpersonal and problem-solving skills; customer-centric mindset.
• Proficiency in MS Office/Google Workspace and basic POS/stock systems.
• Integrity, accountability, and the ability to work shifts/weekends/public holidays.