Karama Lodge is an eco-friendly retreat located on Suye Hill in Arusha, Tanzania. Known for its rustic and natural ambiance, the lodge offers a peaceful setting with stunning views of Mount Kilimanjaro and Mount Meru. It is a popular base for safaris and mountain climbing expeditions.

Key Responsibilities

Sales and Reservations

• Provide detailed information to customers regarding booking and reservation services for hotels, flights, or other travel services.
• Answer customer inquiries about pricing, availability, and accommodations.
• Process and manage customer reservations based on specific needs and preferences.
• Process payments and send confirmation details to customers.
• Handle changes, cancellations, and complaints from customers professionally.
• Maintain and update customer accounts and reservation records as needed.
• Stay informed about current promotions and packages to provide optimal options for customers.
• Ensure all necessary filing is completed accurately.

Hotel Reception and Operations

• Attend to clients promptly upon arrival and departure.
• Coordinate with other team members and departments to ensure smooth operation.
• Maintain a high level of customer service to ensure customer satisfaction and repeat business.
• Handle the posting and overseeing of all stock.