KCB Bank Tanzania is a commercial bank and a subsidiary of the Kenya Commercial Bank Group (KCB Group). It offers a range of financial products and services for individuals, businesses, and corporations. KCB Tanzania offers mobile banking, internet banking, and a network of banking agents for easy access to services.

KEY RESPONSIBILITIES:

• Customer Service Management: Drive a customer-centric culture, ensuring high service standards and prompt resolution of customer issues.
• Operational Leadership: Oversee day-to-day service center operations, ensuring smooth workflows and optimal resource utilization.
• Risk Management & Compliance: Implement and maintain an effective risk management framework, ensuring adherence to regulatory and internal compliance requirements.
• Performance & Efficiency: Monitor key performance indicators (KPIs) and implement strategies to enhance efficiency, productivity, and service delivery.
• Team Leadership & Development: Provide guidance, coaching, and motivation to staff, fostering a high-performance work environment.
• Resource Optimization: Ensure efficient allocation and utilization of resources to enhance service delivery while controlling operational costs.

Academic & Professional –

• Particulars Detail Specific Field or Qualitifaction Need Type[1]
• Education Bachelors Degree Bachelor Degree from any recognized institution

Professional Qualifications

• NBAA, CPA (T), ACCA
• Masters Degree Business Related

Experience 

• Total Minimum No of Years Experience Required: 5